Warranty Policy

Warranty Policy

WARRANTY LIMITATIONS SUBJECT TO CONSUMER LAW

To the extent permitted by law, this warranty and the remedies set forth are exclusive and in lieu of all other warranties, remedies, and conditions, whether oral, written, statutory, express, or implied. HOLLYLAND disclaims all statutory and implied warranties, including without limitation, warranties of merchantability and fitness for a particular purpose and warranties against hidden or latent defects, to the extent permitted by law. In so far as such warranties cannot be disclaimed, HOLLYLAND limits the duration and remedies of such warranties to the duration of this express warranty and, at HOLLYLAND's option, the repair or replacement services described below.

LIMITED WARRANTY

These HOLLYLAND After-Sales Policies (these “Policies”) only apply to HOLLYLAND products you purchased from HOLLYLAND authorized retailers for your own use and not for resale. Warranty is not transferable and for the original purchaser only.

These Policies are available in other languages at . In the event of a conflict between different translations of these terms, the English version shall prevail.

By using your HOLLYLAND product, you agree to be bound by these Policies. If you are not eligible or do not agree to any of the Terms, do not use your HOLLYLAND product. You may be entitled to a full refund of your purchase of the Product if you return the inactivated Product within seven (7) days in accordance with the Refund Service of these Policies.

How to Obtain Warranty Service

These HOLLYLAND After-Sales Policies (these “Policies”) only apply to HOLLYLAND products you purchased from HOLLYLAND authorized retailers for your own use and not for resale. Warranty is not transferable and for the original purchaser only.

If a product does not function as warranted during the warranty period, you may obtain after-sales service by contacting HOLLYLAND’s service center through . You will need to provide a valid proof-of-purchase, receipt, or order number (for HOLLYLAND Direct Sales) for the warranty service.

Charges may apply for services not covered by this Limited Warranty. Please contact HOLLYLAND for information specific to your location.

Please note that the warranty service is only available in the respective HOLLYLAND service regions where you purchased your HOLLYLAND product.

these terms, the English version shall prevail.

By using your HOLLYLAND product, you agree to be bound by these Policies. If you are not eligible or do not agree to any of the Terms, do not use your HOLLYLAND product. You may be entitled to a full refund of your purchase of the Product if you return the inactivated Product within seven (7) days in accordance with the Refund Service of these Policies.

What Will HOLLYLAND Do

HOLLYLAND will attempt to diagnose and resolve your problem by e-mail, online chat, or other proper methods. HOLLYLAND may direct you to download and install particular software updates.

If the troubleshooting with our engineer cannot resolve your problem, you may be required to deliver the product to HOLLYLAND for further examination. HOLLYLAND will arrange for repair or replacement service at no cost if the problem falls under this Limited Warranty.

What This After-Sales Policy Does NOT Cover

This policy does not cover the following:

1.3.1 Products marked as “sample” or“Not for Sale”

1.3.2 Products purchased from unauthorized distributors or resellers

1.3.3 Man-made non-product quality problems occur, such as collisions and damage accidents caused by operating errors.

1.3.4 Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with official instructions or manuals.

1.3.5 Fire damage or other damages caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.

1.3.5 Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger.

1.3.6 Damage caused by operation in an extreme environment (i.e. strong winds, sand/dust storms, etc.)

1.3.7 Damage caused by reliability or compatibility issues when using unauthorized third-party parts.

1.3.8 Damaged caused by voltage mismatch or the use of batteries with quality problems.

1.3.9 Unable to connect or work abnormally caused by complex electromagnetic environment or strong interference source environment.

1.3.10 Uninterrupted or error-free operation of a product.

1.3.11 Loss of, or damage to, your data by a product.

1.3.12 Failure of, or damage caused by, any third-party products, including those that HOLLYLAND may provide or integrate into the HOLLYLAND product at your request.

1.3.13 Products or parts with an altered identification label or from which the identification label has been removed.